Black Box Thinking

Why Some People Never Learn from Their Mistakes - But Some Do

By: Matthew Syed

Psychology

in the airline industry, failure is taken seriously. every aircraft is equipped with an almost indestructible black box. when there is an accident, the box is opened, the data is analyzed, and the reason for the accident excavated. this ensures that procedures are adapted so that the same mistake doesn’t happen again. with this method, the industry has created an astonishing safety record.for...